Privacy Policy Overview
Your data privacy and security at Caulovirae
Introduction to Your Privacy
We are committed to protecting your personal information when you use our services at Caulovirae restaurants in South Africa.
This privacy policy explains what data we collect, how it is used, and how you can exercise your rights relating to this information.
Information We Collect
We collect data you provide directly, such as through reservations, as well as data automatically, like browsing activity.
Direct Information Collection
- • When you book a table or send us a message
- • Subscribing to updates, newsletters, or offers
- • Participating in promotions, surveys, or reviews
- • Contacting us by phone, email, or contact form
- • Providing feedback about your dining experience
Automatic Information Collection
- • Browsing our website and its pages
- • Using cookies and similar technologies
- • Device, browser, or location details
- • Date and time of your visit
- • Tracking website navigation and preferences
How We Use Your Data
Your data is used to improve our service, handle your requests, and maintain guest satisfaction while respecting your privacy.
- • Confirming and managing reservations
- • Responding to enquiries and messages
- • Improving website experience and usability
- • Informing you of restaurant updates
- • Fulfilling legal or regulatory requirements
- • Analysing service quality and performance
- • Providing event and special offer details
Our commitment: We use personal data responsibly, aiming to build and maintain trust with every guest.
Sharing Your Data
We only share your data as needed for service delivery, legal obligations, or to improve guest experience with trusted providers.
Service Providers
Some data is processed by partners who help us with reservations, IT, marketing, and analytics, all under lawful agreements.
Legal Obligations
We may disclose data to comply with South African law or court requests.
Anonymous Statistics
We may share aggregated, non-identifiable data to improve operations.
Your Rights and Choices
You may access, correct, delete, restrict, or move your data and object to its processing, as protected under South African law.
- • You can request access to the data held about you.
- • Ask that we correct inaccurate information.
- • Request deletion of your personal data.
- • Transfer your data to a different provider.
- • Object to processing your data in specific contexts.
- • Limit how your data is used or processed.
Contact us anytime with concerns or for more information about your privacy rights.
How We Safeguard Your Data
We use suitable technical and organisational measures to keep your information safe from loss, misuse, or unauthorised access.
Technical Measures
- • Secured servers and encrypted transmissions
- • Up-to-date firewall and threat protection
- • Regular security audits and software updates
- • Controlled access to sensitive information
Organisational Measures
- • Staff training in privacy protection
- • Internal data handling policies
- • Prompt response to suspected data issues
- • Regular reviews of privacy practices
How Long We Keep Data
We keep data only as long as needed for restaurant operations, legal obligations, or guest-related services.
- • Basis for maintaining active accounts
- • Training team for better service
- • Record of communications for service response
- • Recording transactions when applicable
- • Sharing restaurant news and events if permitted
Retention periods comply with legal and service requirements.
International Data Transfers
If needed, your information is protected through legal safeguards when transferred outside South Africa.
- • Signed partner data agreements
- • Standard contractual clauses
- • Data minimisation for overseas transfers
- • Security measures for international operations
Cookies and Tracking
We use cookies and technologies to enhance your experience. Details on types and choices are found in our Cookie Policy.
Types of Cookies Used
- • Functional cookies necessary for navigation
- • Cookies to measure website performance
- • Enhance preferences and browsing
- • Improve usability and features
Adjust cookie preferences anytime in your browser settings.
Policy Updates and Changes
We may update this policy to reflect changes in the law or our practices. Significant updates will be announced here.
- • Notice posted on our website
- • Email sent if you subscribe to updates
- • In-restaurant notifications when applicable
- • Updated date shown at policy top
We encourage you to review the policy periodically.
Contact for Privacy Matters
Let us know if you have privacy questions or requests.
Caulovirae
Berea (Regus centre), East London South Africa
Phone: +27445147049
Email: content@caulovirae.sbs
Updated: December 8, 2025
Applies from: December 8, 2025